Taking care of your slush machine might sound overwhelming, complicated, and time-consuming—but it doesn’t have to be!
A well-maintained machine is a healthy machine, meaning fewer breakdowns, fewer repairs, and ultimately, less downtime. And less downtime? That means more sales and happier customers.
As the temperatures rise and the days get longer, there’s one thing customers will be craving—ice-cold, refreshing slushies! To keep up with the summer rush, it’s essential to make sure your slush machine is in top shape. A well-maintained machine ensures smooth operation, perfect icy texture, and maximum profits during the busiest season of the year.
In this guide, we’ll walk you through the key steps to prepare your slush machine for summer. Whether you’re running a convenience store, cinema, or theme park, a little prep now will keep the slush flowing all season long!
Why it’s important to maintain your frozen drinks machine:
A well-maintained slush machine is the key to delivering top-quality frozen drinks, keeping your customers happy, and maximising your profits. Here’s why regular maintenance matters:
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Better Quality Product – Clean and well-maintained machines ensure smooth, refreshing slushies with the perfect texture.
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Hygiene – Preventing syrup buildup, bacteria, and mold ensures your customers get a safe and enjoyable product.
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Less Downtime, More Sales – A properly maintained machine reduces the chances of breakdowns, meaning fewer disruptions and higher sales during peak times.
You Fix VS We Fix: Understanding the difference?
Frozen Brothers - The home of the biggest frozen drinks brands has launched “You Fix We Fix”, explaining the responsibilities of Frozen Brother's and those of its customers.
You Fix responsibilities:
These are tasks you or your staff are responsible for fixing:
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Bag in Box empty or not connected – Change Syrup
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CO2 empty or not connected - Change CO2
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No access to site/equipment - You or your staff must be present when the technician arrives, he must also have access to the machine
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Power Unit requires ventilation – Product not freezing
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Power Unit under freezing – High ambient temperature – Under freezing
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Power Unit timer settings – Change timer settings
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Power unit running too hot – filter dirty – Product not freezing
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Electricity supply switched off – Check electricity
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No fault found by technician
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Water supply turned off – Check water connections
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Location and access details of the faulty equipment not provided
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Frozen Tank - Barrel needs to be switched off when technician is coming
Because these are the customer’s responsibilities, if a service order is placed on Frozen Store for any of these, you will be charged £95 + VAT, plus £25 if a technician has to resolve the issue on-site.
Frozen Brothers offers a comprehensive FAQ, in-depth manuals for both Frozen Carbonated Beverage (FCB) and Frozen Uncarbonated Beverage (FUB) machines, and a dedicated YouTube channel to support you in managing these machines with confidence.
We Fix responsibilities:
These are tasks that require a Frozen Brothers technician, like a leak.
If you see any of the below signs on your machine, you should book a service order on Frozen Store within 1 business day, and a technician should come within three days (depending on availabilities). However, summer is usually the busiest time of the year, so proactive maintenance is crucial. Before placing a We Fix order, ensure the issue is not a You Fix responsibility.
How to Avoid We Fix Maintenance?
Preventative maintenance of You Fix responsibilities helps reduce the need for repairs. Regular cleaning and maintenance ensure your machine operates smoothly, minimising disruptions during peak sales periods.
Daily/weekly cleaning routine:
Regular cleaning is essential for hygiene and optimal machine performance. Follow these simple steps:
Daily Cleaning
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Clean the outside of your Power Unit
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Use a cloth and Frozen Brothers food-grade sanitiser to wipe down all surfaces.
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Carefully clean around the taps and nozzles.
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Remove and clean the drip tray with warm water, dry, and replace.
Daily to Weekly Cleaning
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Clean your syrup connector
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Remove the connector from the bag-in-box.
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Rinse in a container of drinkable water to remove excess syrup.
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Dry thoroughly before reconnecting.
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Clean the filter
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Lift the screen and remove the filter.
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Wash with water to remove dust.
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Dry with a cloth and replace, ensuring the handles point outward.
Weekly Cleaning
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Clean your tanks:
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Switch off the machine and empty the tanks.
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Fill the tanks with lukewarm water and a small amount of dishwashing liquid. Switch the machine on for a couple of minutes to circulate the solution.
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Drain the water into a container.
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Refill the tanks with clean water a few times, switching the machine on briefly each time to remove any remaining detergent.
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Dry the tanks thoroughly with a paper towel.
