FAQ

Having question with our package? Our FAQ section can help answer your questions

I have changed my mind or ordered the wrong item

Frozen Brothers Limited’s Terms and Conditions of Sale, Annex 3, applies to any Cups or Products you purchase.

The Terms and Conditions of Sale can be found here

Please read the applicable terms and conditions carefully.

I have received a faulty, incorrect or damaged item

If you've received a faulty, incorrect, or damaged item, we're here to help. Please contact our customer service team for assistance by clicking here. Before reaching out, please take a moment to review our terms and conditions outlined below.

Frozen Brothers Limited’s Terms and Conditions of Sale, Annex 3, applies to any Cups or Products you purchase.

The Terms and Conditions of Sale can be found here

How much does shipping cost?

Shipping is free on orders over £200.00 (excluding VAT). There is a £15.00 flat rate shipping on orders under £200 (excluding VAT).

Can I pick up my order?

Unfortunately, due to occupational health and safety requirements, customers are not able to pick up orders from our warehouse.

How to set up the Frozen machine?

To set up your power unit click here.